Last updated: 29 August 2026
All products supplied by Abyss Biotech are sold for laboratory research purposes only.
Returns
Due to the nature of our products and the importance of product integrity, storage conditions and contamination control, we do not accept discretionary returns of products that have been opened, used, unsealed, tampered with, damaged after delivery or otherwise handled in a way that means their integrity cannot be verified.
Where a customer has a statutory right to cancel an online order, that right will be honoured in accordance with applicable UK consumer law. Nothing in this policy limits or excludes a customer’s statutory rights.
Customers must contact us before returning any goods.
Incorrect, damaged or faulty orders
If an item arrives damaged, faulty, incorrect or materially different from its description, contact us as soon as possible with the order number and supporting photographs where appropriate.
Where required by law, we will provide an appropriate remedy, which may include replacement or refund.
Orders not delivered
If an order has not been delivered, contact us so that we can investigate the shipment with the delivery provider.
Where the order is confirmed as lost or has not been delivered within the applicable delivery period, we will offer either a replacement or a refund, as appropriate.
The customer is not responsible for pursuing a courier used by Abyss Biotech. Delivery remains our responsibility until the goods are delivered to the customer or another person/location agreed by the customer.
Delivery information
Customers are responsible for providing a complete and accurate delivery address.
Where tracking confirms delivery to the address, safe place, neighbour or alternative location specifically authorised by the customer, we may require further investigation before issuing a replacement or refund.
Return costs
Where a return results from a change of mind and a statutory cancellation right applies, the customer may be responsible for the direct cost of returning the goods where legally permitted and where this was communicated before purchase.
Where goods are faulty, incorrect or otherwise not supplied in accordance with the contract, return costs will be handled in accordance with the customer’s statutory rights.
Refund processing
Approved refunds will be made to the original payment method.
Processing times may vary depending on the payment provider.
Contact
For any delivery, return or refund enquiry, contact:
info@abyssbiotech.com
Please include your order number and details of the issue.
Statutory rights
Nothing in this Refund and Returns Policy affects your statutory rights under UK consumer law.